Frequently Asked Questions (FAQ)

Q: My authentication link has expired. How can I access the platform?

A: You can access the login page by visiting https://my.clear-gate.com and re-authenticate using your corporate email address.

Q: Why can't I ask for a retest?

A: Ensure all findings have been assigned a proper status and remark and the progress is marked as 100% for all items, including low-risk findings.

Q: Why can't I invite new users to my project?

A: This might be because you need higher permission levels (e.g., admin or team member), or the project may already have a maximum of five members.

Q: When should I expect a response after asking a retest?

A: You can expect a response from us within five business days.