Fix Management Platform User Guide
  • Getting Started
    • Quickstart
  • Basics
    • Working with the Fixing Plan
    • The Fixing Process
    • Invite Users
    • Manage Users
    • Role Types
    • Access to Documents
    • Leave Feedback
  • Settings
    • Integrations
      • Jira
      • Linear
    • Notifications
    • Event Log
  • Help Center
    • Frequently Asked Questions (FAQ)
    • Release Notes
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  • Q: My authentication link has expired. How can I access the platform?
  • Q: Why can't I ask for a retest?
  • Q: Why can't I invite new users to my project?
  • Q: When should I expect a response after asking a retest?
  1. Help Center

Frequently Asked Questions (FAQ)

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Last updated 7 months ago

Q: My authentication link has expired. How can I access the platform?

A: You can access the login page by visiting and re-authenticate using your corporate email address.

Q: Why can't I ask for a retest?

A: Ensure all findings have been assigned a proper status and remark and the progress is marked as 100% for all items, including low-risk findings.

Q: Why can't I invite new users to my project?

A: This might be because you need higher permission levels (e.g., admin or team member), or the project may already have a maximum of five members.

Q: When should I expect a response after asking a retest?

A: You can expect a response from us within five business days.

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